Payments, shipping and returns

This page explains how we accept payments, ship orders, handle delivery tracking, and process returns for purchases made on www.kogger.tech

Payments
We accept:

• Bank cards from the following systems: ArCa, Visa, Mastercard, Maestro.
• Bank transfers.

Orders are processed after payment is confirmed. For bank transfers, processing may take longer depending on the bank and the payment route.

Prices and payment totals may be shown in the currencies available on our website. Your bank, card issuer, or payment provider may apply currency conversion fees or other charges. These fees are not controlled by KOGGER.

Shipping
Orders are shipped from Yerevan, Armenia. In exceptional cases, and with the customer’s agreement, orders can be shipped by our authorized partners from the EU and the USA.

Shipping costs are calculated automatically at checkout based on the destination address and the selected shipping method. For some countries, including the United States, additional tariff-related fees, import duties, VAT, customs charges, or brokerage fees may apply. These charges are determined by the destination country and are the responsibility of the customer unless otherwise agreed in writing.

We dispatch orders via the following delivery services:

• HayPost / Armenian Post – This is the primary delivery method, utilizing the National Postal Operator of Armenia.

  After a parcel leaves Armenia, it is usually handled by the destination country’s national postal operator or another local postal partner, such as Royal Mail, USPS, Deutsche Post, La Poste, or a similar service.

  HayPost is cost-effective and suitable for standard international shipments, but tracking updates may be less frequent than with courier delivery. In many cases, tracking may pause while the parcel is in international transit, customs processing, or waiting for the next scan by the destination country’s postal service.

• DHL or Courier Shipping – Courier shipping may be available upon prior agreement with the customer.

  Courier delivery is usually faster and may include door-to-door delivery and customs broker services where available. The final shipping cost depends on the destination country, parcel size, parcel weight, declared value, and courier availability.

  Please contact us before placing an order if you require courier delivery.

Estimated International Delivery Times

The delivery times below are approximate and are not guaranteed. Actual delivery time may vary due to customs clearance, international transit, local postal processing, holidays, weather conditions, or delays in the destination country.

Please note: these timeframes are estimates only and are not guaranteed.

Tracking Information

After your order is shipped, we provide a tracking number when tracking is available.

For standard international postal shipments, tracking may not update at every stage of the route. It is normal for a parcel to show a status such as “Item Leaving Overseas” or “Departed from origin country” for several days before it receives the next scan in the destination country.

A temporary pause in tracking does not necessarily mean that the parcel is lost.

If your tracking status has not changed for more than 15 business days after dispatch, please contact us at support@kogger.tech with your order number and tracking number. We will check the shipment from the sender side and, if necessary, submit an inquiry to the postal service.

Delivery Delays and Lost Parcels

International delivery may sometimes take longer than expected. Delays can occur because of customs clearance, postal handover between countries, local delivery workload, holidays, incorrect address details, or other factors outside our direct control.

If a parcel is delayed, we will help the customer check the shipment status and request information from the postal or courier service where possible.

If a shipment is officially confirmed as lost, or if it remains undelivered beyond a reasonable investigation period, we will work with the customer to find a practical solution. Depending on the case, this may include a replacement shipment, refund, or another agreed resolution.

Customs, Duties and Import Taxes

International orders may be subject to import duties, VAT, customs fees, tariffs, brokerage fees, or other local charges in the destination country.

These charges are not included in the product price or shipping cost unless explicitly stated otherwise. They are determined by the customs authorities or delivery service in the destination country and are the responsibility of the customer.

The customer is responsible for providing accurate delivery information and for completing any customs procedures required by the destination country.

Incorrect or Incomplete Delivery Address

Please make sure that your shipping address, phone number, email address, postal code, and recipient name are correct before placing an order.

KOGGER is not responsible for delivery delays, failed delivery attempts, or returned parcels caused by incorrect, incomplete, or outdated customer-provided information.

If a parcel is returned to us because of an incorrect address, failed delivery, refusal to accept the parcel, or unpaid customs charges, we will contact the customer to discuss the next steps. Additional shipping costs may apply if the order needs to be resent.

Returns

Products purchased from Kogger.tech may be returned within 14 days after purchase in accordance with the legislation of the Republic of Armenia.

Please read the return conditions carefully before sending any product back to us.

A buyer may request a return if:

• The product has technical problems, is of improper quality, or was damaged while unused.
• The ordered product does not correspond to its description on the website.
• The buyer has changed their mind about the purchase.

Return Conditions

A product may be accepted for return only if:

• The complete product set is returned.
• The product, accessories, documentation, and packaging are preserved.
• The product has not been damaged by the buyer.
• The product has not been modified, disassembled, misused, or used in a way that may affect its condition.
• The product is not excluded from return under applicable law.

The buyer is responsible for the cost of return shipping unless otherwise required by applicable law or agreed with KOGGER in writing.

Before returning any product, please contact us at support@kogger.tech and include your order number, product name, reason for return, and photos or videos if the issue is related to product condition or functionality.

Please do not send products back without contacting us first.

Refunds

Refunds are processed after the returned product is received and inspected.

If the return is approved, the refund will usually be issued using the original payment method where possible. Bank processing times may vary.

Shipping costs, customs fees, import duties, bank fees, payment processing fees, and other third-party charges may be non-refundable unless otherwise required by applicable law or agreed with KOGGER in writing.

Special Orders, OEM Orders and B2B Purchases

Custom-made products, OEM orders, modified products, business-to-business purchases, or products supplied under a separate agreement may be subject to different payment, shipping, warranty, and return terms.

In such cases, the terms stated in the relevant invoice, contract, proforma invoice, quotation, or written agreement may apply.

Contact Us

If you have questions about payment, shipping, delivery tracking, customs, or returns, please contact us:

support@kogger.tech

Please include your order number and tracking number if your question is related to an existing order.