Payments, shipping and returns

We accept:

  • Bank cards from the following systems: ArCa, Visa, Mastercard, Maestro.
  • Bank transfers.

Orders are shipped from Yerevan, Armenia. In exceptional cases, and with the customer’s agreement, orders can be shipped by our authorized partners from the EU and the USA.

We dispatch orders via the following delivery services:

  • HayPost – This is the primary delivery method, utilizing the National Postal Operator of Armenia. Parcels are delivered to your local post office and can be tracked using a tracking number via HayPost’s website or any global tracking system. The delivery cost, based on your delivery address, will be shown on the Checkout page.
  • DHL – This is the fastest shipping option we offer to our customers. It provides door-to-door delivery worldwide and customs broker services as needed. This shipping method is available upon prior agreement with the customer.

Products purchased from may be returned within 14 days after purchase in accordance with RA (Republic of Armenia) legislation. Please read our return policy carefully to be informed about the terms and conditions.

A buyer has the right to return purchased goods if:

  • The purchased product has technical problems, is of improper quality, or has sustained damage while unused.
  • The ordered product does not correspond to its description on the website.
  • The buyer has changed their mind about the purchase.

Return Terms

  • The buyer may return the purchase if the entire product set and its packaging are preserved.
  • The product is not eligible for return if the buyer has used or damaged it.
  • Food-related products, hygienic equipment, or products and goods prescribed by law are not subject to return.

The cost of return shipping is the responsibility of the buyer.